FAQ

There is no fixed standard for equipment installation time; it mainly depends on the type of equipment, its complexity, the installation environment, and the personnel assigned.

Assign the number of personnel based on the complexity of the equipment

The goal setting is based on the principle of a win-win situation for both parties, without setting a standard. It is mainly determined based on the customer base you can reach, your purchasing volume capability, and the capacity of the regional market.

I understand your idea of simplifying the payment process, but unfortunately, I cannot make payments on your behalf to other suppliers. This is mainly to avoid financial disputes and risks, and to protect the legal rights of both parties. If you are concerned about coordination difficulties, I can help synchronize our cooperative logistics, installation, and other supporting services to optimize the overall process as much as possible. However, for payment, it is still recommended to settle separately with the corresponding suppliers.

We can combine the shipment. Just let me know the arrival times and specifications of the other goods, and we will coordinate loading them together to ensure they are delivered to the designated location. If there are any special requirements, just mention them in advance.

During the Spring Festival holiday, we usually take about seven days off, but we will also complete your tasks according to the schedule.

Sure! We have a well-established installation plan for hot weather. Our equipment and construction team are both suited for high-temperature environments. We'll ensure comprehensive protection and complete the installation smoothly, so you can rest assured~

Sure! We have a complete cold-weather installation plan. The cold-weather installation will focus on three key points: first, preheating the equipment's hydraulic and electrical systems in advance; second, working during periods of higher daytime temperatures to avoid component brittleness; and third, using insulating materials to protect key components, ensuring installation accuracy and the subsequent operational stability of the equipment.

Not at the moment. Are you looking for an on-site discussion, an inspection, or do you have after-sales needs? You can tell me your specific requirements, and I will help arrange the appropriate personnel or resources to ensure proper service.

Sure! Send me the installation address and your preferred installation time, and I’ll coordinate with the technicians to arrange the schedule. We’ll handle the full installation and setup on-site, and you can communicate any issues at any time.

No problem! Purchasing spare parts separately is a routine service. Please provide the equipment model and the specific spare part names, and we will accurately match the original manufacturer parts to avoid compatibility issues. We will also inform you of the stock status, supply lead time, and pricing, and can provide corresponding installation guidance to ensure you can replace and use them smoothly.

Currently, there isn't any, but if you want to learn about the product in person, I can help arrange a one-on-one meeting with the regional manager; we can also share the latest product information and case studies. You can reach out anytime for any needs, and the service efficiency is just as good as an exhibition interaction.

No problem! Delivery from the Guangzhou warehouse is part of our regular service. Please let us know the unloading conditions at the warehouse and whether an appointment is required for entry. We will arrange the appropriate logistics vehicle based on the size and weight of the equipment, and use professional packaging to prevent damage during transportation, while monitoring the delivery status throughout the process. <

The design cycle will be adjusted according to the complexity of the requirements.

Our equipment manufacturing follows a dual standard: it strictly complies with national industry mandatory standards while also incorporating various internal corporate control requirements. From raw material procurement and component processing to complete machine assembly and factory testing, each step has clear process standards and quality inspection procedures, ensuring that the equipment meets performance, safety, and compliance standards. We can also provide corresponding standard test reports for your verification.

We customize packaging solutions based on the size, weight, and precision of the equipment. Small devices are packed in reinforced corrugated boxes with pearl cotton cushioning, medium-sized devices are secured on wooden pallets with stretch film, and large precision equipment uses solid wood crates with internal shock-absorbing foam filling. All packaging is tested for drop resistance, moisture resistance, and scratch resistance to ensure no damage during transportation.

Of course! Custom sizing is a standard service for us. Just provide me with the exact dimensions of the installation space, the locations of any reserved interfaces, and the core functions the equipment needs to achieve. I will arrange for our engineers to coordinate with you to ensure the equipment fits your site requirements precisely.

We have been dedicated to the equipment manufacturing industry for 20 years. <

We develop equipment, mainly based on customer needs, and have passed the 9000 certification.

Our factory has more than 120 employees, including over 28 skilled workers.

All of our factory's promotions are completely authentic and effective, and you can view the advertisement images.

There are hotels close to the factory. Within 3 kilometers, there are budget hotels, and within 7 kilometers, there are several business hotels, all within a 30-minute drive. If you need to make a reservation, I can help you.

The factory is quite far from the airport. If you need anything, we can provide pick-up and drop-off service for you.

Direct trains take approximately between 23 hours and 42 minutes to 30 hours and 4 minutes. The flight time from Guangzhou to Tangshan is usually around 2 hours and 30 minutes to 3 hours, with the exact duration affected by flight routes, weather conditions, and other factors. Driving or taking a long-distance bus from Guangzhou to Tangshan covers a long distance and takes about 20 hours, with the exact time depending on road conditions and driving speed.

Xinyue Machinery Factory, Mengzhuang Village, Xige Town, Fengnan District, Tangshan City, Hebei Province

We will provide free spare parts! The core scope is: during the equipment warranty period, key parts damaged due to product quality issues can be replaced free of charge. If the damage is caused by human factors, exceeds the warranty period, or involves non-standard special parts, they will be provided at cost price, with transparent pricing and no extra fees.

Of course! OEM is our standard cooperation model. Whether it's logo labeling, customized packaging, or minor feature adjustments, we can accommodate it. Just tell me your specific requirements (such as brand presentation, order quantity, or whether you want to change the specifications), and I’ll quickly help you connect with a plan and a quote.

Payment before delivery

Manufacturer

We deliver according to the contract date, and adjustments can be negotiated in special circumstances.